![PDF] Service Customer's Active Role-Play and Its Impact on Customer Perceptions of Service Outcome | Semantic Scholar](https://d3i71xaburhd42.cloudfront.net/a3ca759eae577b70cc28ad78952f84d5c68ab5f1/4-Figure1-1.png "PDF] Service Customer's Active Role-Play and Its Impact on Customer Perceptions of Service Outcome | Semantic Scholar")
PDF] Service Customer's Active Role-Play and Its Impact on Customer Perceptions of Service Outcome | Semantic Scholar
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